Frequently Asked Questions

There are several reasons your payment might fail. Please make sure you’re entering the correct payment information including your card number, the 3- or 4-digit security code (sometimes called a CVV number), the billing address, and the billing ZIP code for the card you’re using. 

If your payment continues to get declined, please contact your bank or credit card issuer for assistance.

Credit card payments have two steps: 1) Authorization and 2) Capture. 

• The Authorization step applies the initial charge your credit card and reduces the available balance by the transaction amount. 
• The Capture step checks the credit card information with the issuing bank. If the capture step is declined or fails, your bank voids the transaction and removes the hold applied to the balance.

You may see indications of these activities on your statement. Please contact your bank or credit card issuer if you have more questions.

If you’re using a corporate card to pay for your transaction, please make sure to enter the correct billing address and billing ZIP code for that card. Contact your company for this information if necessary.

Many gift cards need to be registered before they can be used for online transactions. Please follow the activation instructions on the card, and then make sure to use the same ZIP code when you provide your payment information.

If your card was issued by a foreign bank, please contact the bank for more guidance and information on what to enter in the ZIP code field.

If your billing address is in a foreign country, please contact the bank that issued your card for more guidance and information on what to enter in the ZIP code field.